FAQ

Frequently Asked Questions

What are your delivery charges?

Delivery charges are calculated automatically at checkout although we typically offer FREE shipping to most countries including Australia.

Which payment methods are accepted?

At present, we accept PayPal, Visa, MasterCard and American Express.

How long will delivery take?

We have various warehouses both locally and around the world. However typically orders arrive within 14 working days although delays may occur during busy times of the year.

We use the fastest possible shipping services where available so we ensure your order arrives without any extended delays

What exactly happens after ordering?

Once we ship out your order and it’s on its way, you will be altered as to its status. If your order doesn’t arrive during the indicated timeframe, please let us know, and we will further investigate.

Please understand that it is normal for delays to occur during busy times and holiday periods. If you order is running late, we ask that you wait an extra seven days just to be safe.

How secure is shopping in the store?

Your shopping experience is fully secure. We use a high security SSL certificate utilising strong SHA-2 & 2048-bit encryption.

Do I receive an invoice for my order?

Yes, as soon as you place your order, we will send an invoice directly to your email inbox.

What is your returns policy?

We’re certain our products will satisfy your needs however in the event that you’re not 100% satisfied and have received a faulty or incorrect product, then we will offer you the choice of a replacement product or a full money back guarantee.

We will need you to lodge a return enquiry with us detailing the issue.

Luxury Lingerie

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